This Privacy Statement describes how Gloo, LLC (“Gloo” or “we”) collects, uses, shares, and safeguards personal information.
If you are located in the European Economic Area (EEA), UK or Switzerland (collectively, “EEA+”), please also see our Supplemental EEA+ Privacy Statement.
If you are a resident of California, please also see our Supplemental California Law Disclosures.
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We offer a variety of products, services, and software offerings (collectively, the “Services”) that help organizations know and understand their members, prospective members and communities, and measure their impact as they help people on their journey towards growth. As part of providing the Services, we collect information in a variety of ways, including information on our websites and applications, from our organizational customers and/or prospective customers, and from individuals that use the Services.
Who are “you”?
We refer to “you” a lot in this Privacy Statement. To better understand what information is most relevant to you, see the following useful definitions.
Champion Representatives: You access and/or use one or more of the Services provided through the Gloo platform on behalf of one of our customers or prospective customers (which we call a “Champion”). For example, you access the Gloo platform as an administrative user of a church or other organization to purchase, renew, administer or manage the Services purchased by your church or organization.
Growees: You have access to and/or participate in one of our Services designed to facilitate personal growth, such as Journey Studio, Spaces, GlooConnect, or Assessments. In some cases you may choose to access and/or participate in these Services as an individual. In other cases a Champion may engage us to provide you access to these Services.
Website Visitors: You are visiting one of our websites or a Champion’s website to view content because you are curious, or you have heard about us from our marketing and sales channels.
Types of Information We Collect About You
The following chart describes the types of information that are collected in various contexts.
Context |
Types of Information |
Primary Purpose for Collection |
Account Information |
If you are a Champion Representative or Growee that registers an account with us, we collect your name, email address, and account password when you create an account. We also collect information relating to the actions that you perform while logged into your account, as well as any other information you choose to provide through your account. |
We have a legitimate interest in providing account related functionalities, including, among other things, communicating with you about your account. |
Cookies and Similar Tracking Technologies |
We use data collection tools such as cookies, web beacons, pixels, scripts, tags, and other similar tracking technologies to automatically collect information on our websites, in connection with certain of our Services, and on websites of our customers. This information may include Device Information, Location Data, Technical Data, and Usage Data. If you receive email from us, we may use similar tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. For more information, please read the “Cookies and Similar Tracking Technologies” section below. |
We have a legitimate interest in making our websites operate efficiently, understanding visitors to our websites or websites of our customers and providing the best possible user experience. Where required by law, we base the use of cookies upon consent. We also have a legitimate interest in understanding how you interact with our communications to you. |
Communications with Us |
If you contact us with questions or comments, request resources and publications, or submit information through a form or field on our websites, we will collect your name, email address or phone number, as well as any other information that you choose to provide. |
We have a legitimate interest in responding to your inquiries and requests, receiving and acting upon your feedback and comments, and providing customer service and support. |
Customer Contact Information |
We collect the name, and contact information, of our customers and their employees with whom we may interact, such as Champion Representatives. |
We have a legitimate interest in contacting our customers and communicating with them concerning normal business administration such as projects, services, and billing. |
Job Applicants |
If you apply for a job posting or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment. |
We use this information to process applications, make decisions about recruitment and in anticipation of a contract of employment. In some contexts, we are also required by law to collect information about applicants and/or employees. We also have a legitimate interest in using your information to evaluate candidates for job openings. We also have a legitimate interest in considering individuals for employment and managing onboarding and work force operations. |
Mailing List |
When you sign up to receive communications from us, or to participate in a webinar, we collect your email address and/or postal address. |
We share information about our Services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our Services. |
Payment Information |
If you are a Champion Representative or a Growee that purchases one or more of our Services, we will ask you to provide your name, payment information, and billing address when you place your order. |
We use this information to perform our contract to provide you with the requested Services, including to process your payment(s), fulfill your order(s), and to send you communications and updates about your order. |
Web Log Information |
When you visit our websites, our servers automatically gather certain information. This information may include but is not limited to your IP address, unique device identifier, date/time stamp, web browser or operating system, address domain name, click-activity, and referring website. |
We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, we use this information to detect and prevent fraud, illegal activity, and/or the misuse of our websites. We also have a legitimate interest in understanding how visitors interact with our websites to better improve them. |
Growee Services |
If you are a Growee who accesses and/or participates in any of our Services designed to facilitate personal growth, we collect the information you share with us and/or submit through the Services. Depending on the nature of the Service, this information may include your name and contact information; demographic information (such as age, gender, marital status, and income); location information (such as zip code or location); religious information (such as your religious preferences and/or what religious organization(s) you attend); and growth signals, views and characteristics, such as your growth steps, assessment and other survey responses, interests, views, opinions, perspectives, traits, and characteristics. If a customer/Champion has engaged us to provide Services, we may receive some of this information from them so that we may begin to offer our Services to you. |
We have a legitimate interest in providing you with Services, or in allowing our customers to provide you with our Services. The information collected as part of the Service may be used to develop aggregated insights that do not contain any personal information about you. We may give you the option, however, to consent to sharing your personal information with our customer or other third parties. |
In addition to the information that we collect from you directly, we may also obtain information about you from other sources including our customers / Champions, third-party business partners, data providers or third-party databases, advertising networks, social media platforms and networks, and publicly available sources and other users. Note that, as described on our data integrity statement, the information that we may obtain from certain data providers, third-party databases, and advertising networks is de-identified (i.e., it is not reasonably linked to individual people).
Use and Processing of Information
In addition to the purposes and uses described above, we collect and use information for several purposes, including:
Although the sections above describe our primary purpose for collecting and using your information, in many situations we may have more than one purpose. For example, if you retain us to provide Services we may collect your information to perform our contract with you, but we also collect your information because we have a legitimate interest in understanding who our customers are and what services we perform on their behalf. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.
Sharing of Information
In addition to the specific situations discussed elsewhere in this Privacy Statement, we share information in the following situations, as permitted by applicable law:
Cookies and Similar Tracking Technologies
We use cookies and similar tracking technologies to collect certain information on our websites, through our Services, or on the websites of our customers. We also permit certain third parties to use cookies and similar tracking technologies to collect information about your use of our websites or Services or the websites of our customers. The information collected by these tracking technologies may include (a) your internet protocol (IP) address, unique device identifiers, location, browser type, and Internet service provider information (“Technical Data”); (b) information about when and how you access and use our websites or Services, such as the domains you visit, what features you used and for how long, the website that referred you to us, and date/time stamps associated with your usage (“Usage Data”); (c) information about the device you use to access the websites or Services, such as device type, device ID, and device/browser settings (“Device Information”); and (d) location of the device used to access the websites or Services derived from GPS or WiFi use (“Location Information”).
The types of technologies we use may include:
We use the information collected through tracking technologies for several reasons, including:
Your Choices
How We Protect Information
We have implemented measures intended to protect your personal information from unauthorized access, use, or disclosure. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
The safety and security of your information also depends on you. You are responsible for keeping your account information and password secure and you should notify us of any unauthorized use of your account promptly.
Other Important Information
In addition, we are not responsible for the privacy practices or disclosures of third parties that use our Services. Organizations that engage us to provide our Services to individuals associated with them have their own privacy practices and policies.
Our websites and Services may also include functionalities and/or services provided by third parties. For example, some of our websites utilize the YouTube API Services to provide video content. When you interact with the YouTube functionality available through one of our websites, you will be subject to agree to the YouTube Terms of Service (https://www.youtube.com/t/terms) and Privacy Policy (http://www.google.com/policies/privacy). We also use Google Places API on some of our websites to make it easier for our users to perform place-related searches and to fill in address details automatically. The data collected by this feature is subject to Google’s Terms of Service, located at: https://www.google.com/intl/en/help/terms_maps.html; and Google's Privacy Policy, located at: https://www.google.com/policies/privacy/.
Certain third parties provide ways to opt out of advertising cookies across multiple sites. You can learn more by visiting the sites of the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://www.aboutads.info).
Please note, opting out of interest-based advertising does not mean you will no longer see advertising online. It does mean that the company or companies from which you opt out will no longer show ads that have been tailored to your interests. We do not guarantee that all of the third parties we work with will honor the elections you make using those options, but we strive to work with third parties that do.
To the extent that our Privacy Statement changes in a material way, the Privacy Statement that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent (express or implied) to the new Privacy Statement where and as required by applicable law.
Contact Information
If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.
Data Protection Officer
Gloo
831 Pearl Street
Boulder, CO 80305
privacy@gloo.us
Last Revised and Effective: December 10, 2020