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California Law Disclosure

Supplemental California Law Disclosures

The California Consumer Privacy Act of 2018 (“CCPA”) and other California laws require that we provide additional disclosures about our personal information handling practices related to residents of California. These Supplemental California Law Disclosures (“California Disclosures”) supplement the information in our privacy statement. Individuals who have a visual disability may be able to use a screen reader or other text-to-speech or text-to-Braille tool to review the contents of this document.

I. California Consumer Privacy Act (CCPA) 

A. Our Personal Information Handling Practices 

Personal Information Collected, Disclosed, or Sold

We collect different types of personal information for a variety of purposes as described in the Gloo Privacy Statement. In addition, the CCPA requires businesses to disclose whether they collect certain categories of personal information and whether they “sell” and/or share such information for a “business purpose” (as those terms are defined under California law). The following table describes the categories of California residents’ personal information we have collected and disclosed for our business purposes in the preceding twelve months. We do not sell personal information. 

Category of personal information

We shared such personal information with the following categories of third parties:

Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

  • Service providers, including companies we retain to provide hosting, marketing, data enhancement, billing and collections, analytics, support, technical, operational, security or other services to us
  • Government entities as required by applicable law
  • Other recipients at your direction or with your consent

Financial information, which may include credit or debit card number or other financial information.

  • Service providers, including companies we retain to provide hosting, marketing, data enhancement, billing and collections, analytics, support, technical, operational, security or other services to us.

Characteristics of protected classifications under California or federal law, which may include age , race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran or military status. 

  • Service providers, including companies we retain to provide hosting, marketing, data enhancement, billing and collections, analytics, support, technical, operational, security or other services to us
  • Government entities as required by applicable law
  • Other recipients at your direction or with your consent

Commercial information, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Same as above

Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.

Same as above

Audio, electronic, visual, or similar information.

Same as above

Inferences drawn from any of the information identified above, which may include preferences, characteristics, behavior, attitudes, or other similar information.

Same as above

 

B. California Consumer Rights  

Subject to certain exceptions, California residents may have the following rights:

  • Right to Know About Personal Information Collected, Disclosed, or Sold

You have the right to request that we disclose any or all of the following relating to the personal information collected and disclosed in the past 12 months: (i) the categories and specific pieces of personal information we have collected about you; and (ii) information about the categories of personal information we have collected, used, disclosed, or sold (“right to know”). 

  • Right to Request Deletion of Personal Information

You have a right to request the deletion of personal information that we collect or maintain about you.

  • Right to Opt-Out of the Sale of Personal Information

You have the right to opt-out of the sale of your personal information by a business. Please note, we do not sell personal information.

  • Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We do not discriminate against California residents who exercise any of their rights under the CCPA.

C. Submitting Requests

You may submit a request to exercise your applicable rights by following the instructions described below. We will need to verify your identity before processing your request. The information that we ask you to provide to verify your identity will depend on your prior interactions with us and the sensitivity of the personal information at issue. For example, we may ask you to submit a notarized form verifying your identity, or we may use a third-party vendor to provide identity verification services. Additionally, if you have a password-protected account with us, we may verify your identity through our existing authentication practices for your account. However, you are not required to create an account with us to submit a request. 

  • To submit a request to exercise the right to know, please populate the webform accessible here https://gloo.formstack.com/forms/data_subject_request_form, or submit an email request to privacy@gloo.us and include “California Request to Know” in the subject line. Please specify in your request the details you would like to know, including any specific pieces of personal information you would like to access. 
  • To submit a request to delete personal information, please populate the webform accessible here https://gloo.formstack.com/forms/data_subject_request_form or submit an email request to privacy@gloo.us and include “California Request to Delete” in the subject line. Please specify in your request the personal information about you that you would like to have deleted, which can be all of your personal information as required by the CCPA.

D. Authorized Agent

You can designate an authorized agent to make a request under the CCPA on your behalf if:

  • The authorized agent is a natural person or a business entity registered with the Secretary of State of California; and
  • You sign a written declaration that you authorize the authorized agent to act on your behalf.

If you use an authorized agent to submit a request to exercise your right to know or your right to request deletion, please have the authorized agent take the following steps in addition to the steps described above:

  • Mail a certified copy of your written declaration authorizing the authorized agent to act on your behalf to Gloo, LLC, Attention: Trust Department, 831 Pearl Street, Boulder, Colorado, 80302; and
  • Provide any information we request in our response to your email to verify your identity. The information that we ask you to provide to verify your identity will depend on your prior interactions with us and the sensitivity of the personal information at issue.

If you provide an authorized agent with power of attorney pursuant to Probate Code sections 4000 to 4465, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CCPA.

E.  Annual Consumer Requests

We did not receive any requests to know, requests to delete, or requests to opt-out of sale pursuant to the California Consumer Privacy Act in calendar year 2019, as this law was not yet in effect.

II. Shine the Light Law

The California law known as the “Shine the Light” law permits our customers who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. We currently do not share any of your personal information with third parties for their direct marketing purposes.

III. California Children’s Privacy Rights

A user under the age of 18, or the parent of a user under the age of 18, residing in California, is entitled to request removal of content or information the user posted on our services. If you would like to request removal of your or your child’s content or information, please email us at privacy@gloo.us for assistance, or you can delete specific information (or delete your or your child’s account) directly. Please note that removal of your content or information does not ensure complete or comprehensive removal, as there may be de-identified or recoverable elements of your content or information on our servers in some form. Additionally, we will not remove content or information that we may be required to retain under applicable federal and state laws.

IV. Contact for More Information

If you have questions or concerns regarding our privacy policy or practices, you may contact us at: 

privacy@gloo.us

Gloo, LLC

831 Pearl Street, Boulder, Colorado, 80302.

Last Revised and Effective: December 21 2020