Relationships are built upon a foundation of trust—between you and the people you serve—between you and the technology you use to support your mission. We operate under the imperative to ethically use technology and data to promote the individual and societal benefits of personal growth.
At Gloo, we believe that helping people be all that they were born to be transforms communities. With this as our foundation, we built a technology and data platform to scale the impact of Champions—the individuals, and organizations that help people grow.
Architected for the unique needs and considerations of Champions, Gloo’s platform is the first of its kind built to improve lives, the health of families, and the vitality of communities.
As a technology provider, our first order of business was and continues to be leading the charge in implementing a trust architecture (including privacy, security, and regulatory compliance) that organizations and individuals alike should insist upon.
See below for access to our specific policies available online.
At Gloo, we’re proud to work with some of the best people and organizations in the world. The Champions we serve do important work every day, such as:
Provide incarcerated fathers with character and job skills so they can thrive when they return to their families
Counsel couples to help them improve their relationships
Treat people who struggle with alcohol and opioid abuse
Teach families important financial skills so they can live generously
Guide individuals who are looking to explore their spirituality
Drive city-wide health and wellness transformation
We’re committed to ensuring these service-minded organizations can benefit from the countless ways technology helps them leverage their impact.
New technology, data, and analytics are transforming the world as we know it. We empower our Champions with the informed tools to know more about whom they serve so that they can match us to content, people, and products.
We want to get the right technology into the hands of Champions so they can change more lives for the better.
Our architecture, policies and practices anchor in our commitment to stewardship and providing a trusted platform. An abbreviated set of highlights is set forth for you below.
Data rights are fundamental rights. Gloo takes a very conservative position as to what constitutes personal information by anchoring inn the California Consumer Protection Act (CCPA). Therefore, for Gloo, “personal information” means any information that is reasonably capable of being associated with a particular consumer or household. By doing so we err on side of the data subject.
Data Subject Rights. We’re committed to honoring data subject rights in all contexts, with limited exceptions when required by law. These include the right to request access, deletion and change your personal information regardless of whether such a right is legally required by laws like GDPR (for EU data) or CCPA (for personal information from residents of California). We celebrate policy developments like CCPA and GDPR because they drive transparency and give you control over your information.
Trust by Default. Our assessment tool (and other offerings) were designed through our integrated trust by design process, guided by privacy impact and security risk assessments and the principle of data minimization.
Privacy by Design. Unless we have obtained your express consent, we will not share your personal information. Otherwise, only aggregate data which, by definition, is not identifiable in any manner, is reported. These are statistical measures only.
For privacy, Gloo operates in accordance with HIPAA, GDPR and CCPA. We work with the nation’s leading privacy experts from Baker McKenzie and Bryan Cave Leighton Paisner.
For security, Gloo operates according to the NIST CSF framework, has completed multiple security audits and uses a registered AICPA firm for SOC 2 audits.
In line with our commitment to privacy, security, and the ethical use of data, our board invests significantly in our data governance strategies and practices.
Further, we've formed an external Data Privacy & Security Association (Trust Association) comprised of leading experts from the industry—along with representatives from our partners and customers who are highly invested in ensuring that our practices are world-class—this Trust Association is responsible for ensuring that our governance processes continue to lead the industry.
We are thankful for their help, commitment, and oversight.
Every day, we make a promise to our Champions, our employees, and the public:
We promise to provide a platform anchored in the rights of the individual, the responsibilities of the organizations that serve them, and the appropriate collective actions of the ecosystem as a whole.
Gloo will always choose to anchor in principles of transparency, choice, and the unwavering commitment to put people’s well-being at the center of everything we do.
We’ll continue the important work of being a trusted steward and helping our Champions be the same, so they can continue the good work of helping others be all they were born to be.